I will give you an example. If my parents' phone has any problem, I have to call At&t. I gave my mother the number for mandarin service, but after she made one phone call, she did not want to do it again. She said she was transferred again and again. So she was frustrated. I told her that when I make those customer service calls, I have the same results. Sometimes you have to make several phone calls to solve the problem.
But I still have to end up doing these things. I just don't get it. Why does she think it is so much easier for me? Or at least if she could recognize my work.
And what is annoying is sometimes they will say: we can go to the Chinese American Association here in Chinatown. They can help us.
There were times when I wanted to say: why don't you go ahead and ask the others? But I konw they don't have other people to turn to. So I did not want to say those things to hurt them.
