Differentiate responsibility, authority, and accountability? [So

本帖于 2009-08-06 13:22:28 时间, 由版主 林贝卡 编辑

In a summary distinction, "responsibility" focuses for the most part upon all of the elements of duty up to the point of decision, and "accountability" focuses for the most part upon all of the elements of duty after the decision is made.

I prefer this: Responsibility is about ownership of an endeavor, e.g., a project, a problem, an assignment. Accountability is being held to the consequences of the outcome of the effort, i.e., to the outcome of the project, the solution of the problem, or the fulfillment of the assignment.

Yes this is true but the AUTHORITY was left out.

What we are talking about here are the roles of what is known in the business world as RACI matrix charting.

RACI stands for R= Responsible, A = Authority, C = Collaborate and I = Inform.

I know, I know so many will tell you that the A means Accountability but that is not true it has been totally misunderstood by many.

In the charting process WHO performs a task or duty is deemed the "R" person(s) or those RESPONSIBLE. There can be 1, 2, 3 or more BUT Caution, having too many can result in NO one knowing "who is doing WHAT".

The "A" or Authority is the person who is "In charge" or Authorized to see that the process and its defined duties are in fact carried out. There can be but ONE (1) person of Authority. ONE President, One GOD, one Boss (not, too many chiefs and too few Indians)

The "C" or Collaborative people involved are ones who are stakeholders and need to be CONFERRED with prior to the tasks being performed. I suppose Collaborative or Conferred could be Synonymous.

Lastly the "I" or Informed persons are those who are given information, data or results of the duties and tasks after or possibly during completion.

BUT there is one other point to which we must identify and assign, and that is the ACCOUNTABILITY of people in the process.

You see ALL involved are Accountable for their individual assignments no matter what they might be; Respon*****ile, Authoritative, Collaborative or Informed, ALL are Accountable in order for the process to be done as designed.

Think of it this way, I am Responsible for how I drive. A policeman is the Authority of the LAW as designated to him to updhold. But both of us are ACCOUNTABLE for our duty, mine obeying the law and the officers for Upholding it.

Please do not confuse the Accountability, Authority and Responsibility of any process like so many others have. It only leads to greater confusion and less improvement to whatever we do together.



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    Nana Mouskouri - Love Story -任我为- 给 任我为 发送悄悄话 任我为 的博客首页 (2285 bytes) () 08/05/2009 postreply 15:57:35

    あおい輝彦 二人の世界 -任我为- 给 任我为 发送悄悄话 任我为 的博客首页 (199 bytes) () 08/05/2009 postreply 15:59:14

    学会了responsibility, authority & accountability的区别。有趣的RACI。 -紫君- 给 紫君 发送悄悄话 紫君 的博客首页 (344 bytes) () 08/05/2009 postreply 16:09:55

    ding -23731241- 给 23731241 发送悄悄话 (0 bytes) () 08/05/2009 postreply 16:13:27

    Did you write this? Nice article, anyway. Thanks! -天泽园- 给 天泽园 发送悄悄话 天泽园 的博客首页 (0 bytes) () 08/05/2009 postreply 23:22:48

    thanks! no, it was ZTed. -任我为- 给 任我为 发送悄悄话 任我为 的博客首页 (0 bytes) () 08/06/2009 postreply 04:49:15

    请您先登陆,再发跟帖!