回复：礼节美语：Dealing Politely with Difficult People （英语听力）

来源: 梅石莹玉 于 2009-02-23 18:35:54 [] [博客] [旧帖] [给我悄悄话] 阅读数 : (297 bytes)
本帖于 2009-02-24 04:17:11 时间, 由版主 林贝卡 编辑

"When people are angry or upset, they need to talk about it. If you listen patiently, by the time most people get to the end of their tirade, they feel better and are not nearly so upset. "

that's so true, being a good listener and good confider will calm anyone down.

thank you~~

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