how to deal with rude and disrespectful co-workers

I called an employee in another department 10 days ago to obtain some information in order to create a report for her department. She complained that she could not understand what I said to her. During the whole conversation, I tried to sound cool and professional. She was indeed impatient, rude and disrespectful. She hung up the phone even before I completed our conversation.

Maybe I do have some accent as a foreign employee; however, my spoken English is almost excellent (per some Americans). I have no problems communicating with Americans at all. Actually Customer support is playing a key role in my job. I talk to numerous customers on the phone on almost daily basis. A lot of my clients like me very much and want to talk to me to resolve their issues. This employee, on the other side, has a bad reputation among my co-workers: rude, disrespectful, and impatient; however, no one has reported her improper behavior.

When I talked to my supervisor today, I got to know that she actually emailed my boss, complaining about me. My boss seemingly stands on my side. He had similar experiences with this co-worker before and wants to report to HR about her unprofessionalism. Could you please provide some advice on what you do if you were me?

所有跟帖： 

• report to HR first is important. -sdzwj- ♀ (123 bytes) () 02/10/2012 postreply 11:12:39

• 回复：report to HR first is important. -RoadBlind- ♀ (295 bytes) () 02/10/2012 postreply 11:19:19

• 如果还需要跟她打交道全用email，cc给你和她的boss。 -偶尔到此一游- ♀ (0 bytes) () 02/10/2012 postreply 11:13:32

• 回复：how to deal with rude and disrespectful co-workers -Guendawen- ♀ (266 bytes) () 02/10/2012 postreply 11:14:13

• 回复：how to deal with rude and disrespectful co-workers -RoadBlind- ♀ (46 bytes) () 02/10/2012 postreply 11:20:16

• If she reported you first, you will be in truble. -sdzwj- ♀ (495 bytes) () 02/10/2012 postreply 12:37:28

• Some people may get frustrated when your English is not good eno -tiger00- ♀ (944 bytes) () 02/11/2012 postreply 06:41:10