听说这里有很多电脑的大拿，现在考验你们的时刻到了，你们帮帮我吧。。。

我用中文说不清楚，所以就打英文了。

I just purchased the Netgear Nighthawk X6 AC3200 Wireless Tri-Band Router last night.  When I first plug in (connect to internet modem, computer, as instructed in the quick start), everything was fine.  I can access the Admin page with both my computer, and my iphone.  I can also connect to wifi internet (2.4 and 5.0) without any problem, the speed are awsome, I was very very happy.

However, after a few hours, I tried reorganize the wires behind the router.  So I unpluged the ethernet cord from my computer, organized it, then connected back on.  At this time, I am unable to access internet.  When I click the network, it says connected but no internet access.

At this time, the wifi is still working on my computer.  So I thought the wifi may blocked the land connection.  So I turned off the wifi.  But I am still unable to access the internet.  I turned on the wifi, then I am able to connect to the Nighthawk network, but unable to access internet nor the admin page.

My cellphone is still working at this time.  So I used my cellphone to login the admin page, I see nothing is blocked from the router side.  then I found out the firmware needs to be updated, so I updated the firmware. After the update, my computer is still not able to connect to internet nor access the admin page (my cellphone can).  Then I saw the trouble shoot manual tell me to reset to manufacture setting, so I pressed the button behind.  The modem resetted.  After the reset, my cellphone cannot access the internet nor sign in the admin page anymore, just like my computer.

However I am able to find the network in the WiFi on both my cell and my computer, and connect to the network.  However, after the connection, there is no internet access nor able to sign in the admin page.

Anyoneknows what's going on here?

所有跟帖： 

• 太长，没耐心看 -外乡人- ♂ (85 bytes) () 12/30/2015 postreply 07:58:35

• 又读了一遍，你的问题是modem部分 -外乡人- ♂ (107 bytes) () 12/30/2015 postreply 08:36:23

• turn off the router,modem and restart them again,because the Int -edison11- ♂ (0 bytes) () 12/30/2015 postreply 08:06:25

• 已经试过很多次了，没用 -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:23:31

• 在电脑command prompt上敲入指令：ipconfig /all看看出来什么？ -edison11- ♂ (0 bytes) () 12/30/2015 postreply 08:29:10

• 不用试，根本没连上 -外乡人- ♂ (0 bytes) () 12/30/2015 postreply 08:38:30

• 198.156.。。没连上 -味苦- ♂ (0 bytes) () 12/30/2015 postreply 08:43:28

• 哼，你是反汗滴派，居然还要考验大家。你慢慢等吧，还是出钱找人？ -味苦- ♂ (101 bytes) () 12/30/2015 postreply 08:06:35

• 他给了你多少钱？哈哈... -老石- ♂ (0 bytes) () 12/30/2015 postreply 08:12:19

• 没有接错，检查过了 -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:23:52

• Then, factory reset.再不work， call Netgear（它家service还不错的） -味苦- ♂ (0 bytes) () 12/30/2015 postreply 08:30:04

• reset 过了 -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:31:22

• wire connect your computer to the router and set it up again fol -老石- ♂ (0 bytes) () 12/30/2015 postreply 08:10:39

• following the mannual -老石- ♂ (0 bytes) () 12/30/2015 postreply 08:13:07

• 我就是wire connect的，说能找到network, but no internet access, 说明书上写的都试了， -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:25:24

• 看看接 computer 的线是不是松了? -xiaoxiao2013- ♀ (0 bytes) () 12/30/2015 postreply 08:10:48

• 没松，检查了无数遍了 -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:24:29

• 把Ethernet Card driver 重新安裝 -南天北云- ♂ (68 bytes) () 12/30/2015 postreply 08:10:55

• 昨晚就重装过了，没用 -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:25:48

• 把wifi disabled, 再整Ethernet -南天北云- ♂ (0 bytes) () 12/30/2015 postreply 08:30:04

• 为啥自己折腾Wi-Fi？我都是telus的人上门安装的。信号不好我就打电话让他们换个router -姜小鱼- ♂ (0 bytes) () 12/30/2015 postreply 08:12:22

• 我记得你很汗滴的，怎么打电话？ -老石- ♂ (0 bytes) () 12/30/2015 postreply 08:14:41

• 用handphone -外乡人- ♂ (0 bytes) () 12/30/2015 postreply 08:15:27

• 傳說中Netgear收電話咨詢費是非常之坑人的 -南天北云- ♂ (62 bytes) () 12/30/2015 postreply 08:27:41

• 我买了电信公司的网络服务，当然Wi-Fi是他们负责安装 -姜小鱼- ♂ (0 bytes) () 12/30/2015 postreply 09:18:02

• 美国租modem是要付月钱的 -味苦- ♂ (0 bytes) () 12/30/2015 postreply 08:15:41

• 他们提供的必须在basement, 然后3楼就没信号了，我必须在2楼再弄一个强的 -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:27:16

• 和我家前两周情况差不多，BELL来人调了调就好了，问题出在BELL。 -我爱果果- ♀ (0 bytes) () 12/30/2015 postreply 08:24:33

• 我的问题是3rd party router 不好用，他们提供的好用，但是信号不够强 -狼迹天崖- ♂ (0 bytes) () 12/30/2015 postreply 08:28:19

• 就是說同一設置本家的可以別家的不行? -南天北云- ♂ (82 bytes) () 12/30/2015 postreply 08:34:28

• 可能是ISP不认新路由器 -外乡人- ♂ (0 bytes) () 12/30/2015 postreply 08:37:37

• lz是串联的跟ISP无关了 -味苦- ♂ (0 bytes) () 12/30/2015 postreply 08:41:32

• 可问题是，有线无线都没链接，只能从ISP开始了 -外乡人- ♂ (41 bytes) () 12/30/2015 postreply 08:43:15

• 他是裝好能上綱後自己想再重新排線，理論上跟lSP沒關係 -南天北云- ♂ (96 bytes) () 12/30/2015 postreply 08:45:13

• 也许是，刚开始ISP没察觉，重新连接激活了ISP，所有被禁止了 -外乡人- ♂ (0 bytes) () 12/30/2015 postreply 08:47:11

• lSP為了推自己的routers完全會這麼幹，而且，設個假象並不難 -南天北云- ♂ (50 bytes) () 12/30/2015 postreply 08:51:18

• 然後用戶找NetGear，這NetGear 收咨詢費毫不容氣，然後通了，背後的故事自己想像去 -南天北云- ♂ (0 bytes) () 12/30/2015 postreply 08:53:57

• 所以找ISP的思路没问题啊^_^ -外乡人- ♂ (0 bytes) () 12/30/2015 postreply 09:02:01

• 3RD PARTY是什么？ -我爱果果- ♀ (506 bytes) () 12/30/2015 postreply 08:35:24

• 你，Bell之外的第三方。Bell要推自己的routers 當然有小動作。 -南天北云- ♂ (0 bytes) () 12/30/2015 postreply 08:48:12

• talk with providor -be_nice- ♂ (0 bytes) () 12/30/2015 postreply 08:53:34

• provider use to have a MAC address assigned, your new device nee -be_nice- ♂ (0 bytes) () 12/30/2015 postreply 08:55:18