因为QA 的人给我们developer开defect时, 总是信息不全. 我就给QA Manager 写了一个email(CC 给我的小老板), 说建议QA今后开的DEFECT 在写description之前, 先列上 这些information: link, build#, database, etc. 目前的defects,这些信息都不全.
没想到那 QA Manager, 给我回了这样一个EMAIL:
Thank you for your feedback. I believe that our QA department is already full filling this request. However I will work with [My manager’s name] and my QA department to ensure all necessary information is provided. I quickly reviewed recently defects created. I see a few that don’t have database information listed[注:他瞎说, 多数都信息不全] however I do feel that we are providing more than enough information for the Dev team to review these defects. I think moving forward that these issues can and will be addressed directly between myself and [My manager’s name]. Please consider taking these requests directly to your department manager.
他们QA的人和QA Manager自己都无数次不通过我的老板直接找我咨询,寻求帮助. 我从来没有拒绝, 也没有说要通过老板来找我. 很多是他们自己configuration的错,是他自己该解决的问题,而不是我的工作范围内的事,我都花时间帮他们解决. 怎么我发给他一个email提点建议, 他就说我不应该呢? 他简直忘恩负义. 弄得好象是我冒犯了他, 我不够资格跟他直接对话.
