My input: Never assume anything.

1. you don't assume QA will always do their job
2. you don't assume Dev will always do their design review, code review, unit testing, and some level integration testing
3. you don't assume your manager is always on your side
4. you don't assume others are coming out to get you, personally.

That's why no matter how good or experienced you are, process is important, and document is important. In plain English, cover your own a$$, because everyone is doing that.

In some small shops, proper design/code review is not possible, and lengthy testing cycle cannot be afforded, but one thing you always need to do, that is - no matter what pressure you are getting, a written sign off email from QA group, before ANY production change, is an absolute must.

Dev make and break codes, QA find and miss bugs, and Users request and blame systems, those are normal life experiences in software world. It's no big deal, and you can't make it personal, nor should you assume others are making it personal.

Mistakes happen, as long as you are following important procedures, you are fine, other teams can't attack you, and your boss will defend you even if that does happen. Therefore, it's very important for you to keep your boss in the loop of all the happenings.

One more thing, you need to maintain the expectation of end users, don't give out promise/estimation easily. Put yourself and your team above customers:) It sounds wrong, but it benefits you:)

Just my 2 cents.

所有跟帖： 

• 谢谢高手! 正好刚才老板跟我提到了document 的事情. -expectingMM- ♀ (973 bytes) () 12/07/2012 postreply 13:15:25

• QA should come up with test case/script based on spec. -Warsteiner- ♂ (348 bytes) () 12/07/2012 postreply 13:22:13

• WOW, 我要把你的话写给他们! -expectingMM- ♀ (54 bytes) () 12/07/2012 postreply 13:36:02

• 妙 -雪儿雪儿- ♀ (0 bytes) () 12/07/2012 postreply 14:33:10

• 关于（2），你用不着把你的详细记录提供出去。 -老九不能走- ♂ (139 bytes) () 12/07/2012 postreply 13:33:52

• 现在就是这样做的呀. 可是因为QA不知道很多细节, 就抱怨我不 -expectingMM- ♀ (27 bytes) () 12/07/2012 postreply 13:39:02

• How did the QA even sign off the production release if they don' -Eveline- ♀ (270 bytes) () 12/07/2012 postreply 13:57:46

• 是这样:我这project 其实是把以前一个ACCESS写的project -expectingMM- ♀ (436 bytes) () 12/07/2012 postreply 14:15:40

• 哈哈哈，就把你那个outdated document 扔给他看去。 -Eveline- ♀ (151 bytes) () 12/07/2012 postreply 14:21:33

• 再给你说说他怎么当的manager吧．　 -expectingMM- ♀ (412 bytes) () 12/07/2012 postreply 14:35:43

• 真够受的。他的头是谁？他的头水平怎么样？ -Eveline- ♀ (185 bytes) () 12/07/2012 postreply 14:46:54

• 他的头就是我们的CEO呀. 我们公司还不到40人. -expectingMM- ♀ (0 bytes) () 12/07/2012 postreply 14:54:04

• 难怪他去CEO那里告状 -Eveline- ♀ (158 bytes) () 12/07/2012 postreply 15:08:19

• 收藏你的英文 -雪儿雪儿- ♀ (0 bytes) () 12/07/2012 postreply 14:37:10