Cell phone- stp, help

I ordered a new phone from T-Mobile two weeks ago, but I did not receive it. I called T-Mobile customer service, they said if the package was not sent back, I have to pay for it even if I did not receive it. The shipping is paid by T-Mobile, so I think they should be responsible for the delivery to the residence. What should I do? please help.

所有跟帖： 

• 当然是TM要负责, CS说的简直是诬赖, 他们 -stp- ♂ (242 bytes) () 09/03/2004 postreply 13:50:24

• they have DHL tracking number, -leahfl- ♀ (303 bytes) () 09/03/2004 postreply 16:31:58

• 不管怎样, 你没受到就不应该负责任, TM应该找 -stp- ♂ (14 bytes) () 09/03/2004 postreply 21:51:06

• thanks -leahfl- ♀ (0 bytes) () 09/05/2004 postreply 13:57:47

• 他们就是这样，没收到他们的账单，他们就罚款， -lyco- ♀ (28 bytes) () 09/04/2004 postreply 20:50:23

• 先看看销售合约怎么写的。 -的经验。。。。- ♀ (224 bytes) () 09/04/2004 postreply 08:12:28

• 一般来说，网上购物，卖方是不会负责运输途中的风险的，除非你买 -的经验。。。。- ♀ (6 bytes) () 09/05/2004 postreply 22:00:21