How to say no

If you keep receive email from other team to ask job status which belongs to your team member, how normally you guys clarifying that?
Normally I just tell them the name of whoever in charge of it, but my boss seems not happy and he think that hurt our team image. Any good suggestions? Thanks

所有跟帖： 

• ignore the email -世界无童话- ♀ (0 bytes) () 03/11/2013 postreply 18:13:10

• make a phone call, give them the name of your manager -胡说之- ♂ (72 bytes) () 03/11/2013 postreply 18:23:23

• Forward to the person in charge in ur team -Oops_yz- ♀ (120 bytes) () 03/11/2013 postreply 20:02:06

• Thank your all -Lxpy- ♀ (228 bytes) () 03/11/2013 postreply 20:13:53

• You don't understand teamwork , that is very bad -梦中夕阳- ♀ (657 bytes) () 03/12/2013 postreply 07:45:21

• I ALWAYS reply. It's part of being a manager -MMXIAO- ♀ (287 bytes) () 03/11/2013 postreply 20:59:32

• If the team member is your peer, I'd reply back and cc the perso -chengwang114- ♂ (201 bytes) () 03/12/2013 postreply 01:15:32

• 问一下你的头儿如何处理最恰当。 -废话多多- ♀ (0 bytes) () 03/12/2013 postreply 13:45:26

• ask him back, why do you ask me？ -novtim2- ♂ (0 bytes) () 03/12/2013 postreply 22:46:41