加拿大房价这么高，我寻思，回不去了，决定把那边的银行账户关掉。
给客服打电话。客服：I am afraid you have to go to your branch to close them...we can't close your account by phone.
给branch office counter clerk打电话：You must come to our branch to close them...no you can't close them by sending fax.
为了关帐号打个飞的也忒大发了。不死心，再给branch打电话：may I talk to the bank manager..
Bank manager: Ya, you can send a letter to me, I will close the account and mail you a check of the balance, my name is blablalba...you know our address? kool, ...
事儿就办成了。
低级职员没那么大责任心，对policy一知半解，为了掩饰他们的不懂装懂，跟你说话的语气还非常affirmative，让你信以为真，就不再去麻烦他们了。越过他们，找他们的头头。当然了，说我要找你们领导，别摆出要投诉的架势，就说need to discuss other business，因为他们不是故意要刁难你。
美国这边也是如此，call center的人不懂的时候也喜欢胡乱对付，十几块钱一小时的工作，对他们的期望不能太高。
