回复：下属呛声- 如何处理和下属的关系？

楼上的顾曲说的不错.

再补充3点:

1,你得在你们的TEAM MEETINGS 明确地list your expectations, emphasize 客户 support 的重要性.

2.depending on how much resource you have, you can issue on-spot reward or regnition or express your appreciations to positve behaviors in the meetings,

to promote the positive team dynamics, and

let people know who is calling the shots.

3. Last resort is that if she keeps doing that way, 冷藏她.

所有跟帖： 

• 嗯，谢谢灰老师。 -顾曲- ♂ (0 bytes) () 05/11/2011 postreply 06:50:52

• 人手不够...... -兔兔毛毛- ♀ (0 bytes) () 05/11/2011 postreply 09:11:42