streamlining the management process...
lets toss some ideas together, what can we do to streamlining the management process?
In our residents hand-guild, the first line in bold, it says, personal attention, professional service.
As I am one of the biggest private own landlord in this area, we are trying hard to strike the promise, emergency service within 4 hours, small non critical repairs within 24 hours, and major repairs within 48 hours of first call.
right now, we mainly communicate with tenants via phone, we avg about 4000 mins each month on calls, I had also setup google voice for service requests, which it translate then email me and txt to my foreman for service requests.
I had talk to few bigger complexes, many are switching to online service request, but such portals are very expensive for small landlords.
I been thinking about setup a website, but half of my tenants may not have online access or too old...
so how you guys handling these procedures?
lets toss some ideas together, what can we do to streamlining the management process?
In our residents hand-guild, the first line in bold, it says, personal attention, professional service.
As I am one of the biggest private own landlord in this area, we are trying hard to strike the promise, emergency service within 4 hours, small non critical repairs within 24 hours, and major repairs within 48 hours of first call.
right now, we mainly communicate with tenants via phone, we avg about 4000 mins each month on calls, I had also setup google voice for service requests, which it translate then email me and txt to my foreman for service requests.
I had talk to few bigger complexes, many are switching to online service request, but such portals are very expensive for small landlords.
I been thinking about setup a website, but half of my tenants may not have online access or too old...
so how you guys handling these procedures?
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