Had a really bad experience with Aegis, specifically with the care received. Aegis is on a points system where you pay based on care needs (example: showers, toileting, etc.). Unfortunately, even though we paid for care, it wasn''t actually provided. Examples include: - call button response time upwards 30+ mins. This is a long time if you need assistance with toileting. On one occasion, one caregiver came and turned the call button off (as if responding to the call) then walked away once she realized my grandmother needed a diaper change. * I was told by the sales person response times were 10 minutes or less. Had I would have known it was much longer, Aegis wouldn''t have been a viable living option for my loved ones.* - showers which we paid 2x a week for, often wouldn''t happen. I would have to remind staff, which isn''t great for residents who don''t have family around to advocate. - once a caregiver who was escorting my grandmother to the toilet was on her phone and wasn''t paying attention. My grandmother fell backwards and hit her head. The caregiver was very apologetic, but obviously this wasn''t great as she spent 1 month + recovering in the ER/ skilled nursing rehab. (meanwhile we''re still paying for rent on a 1 bedroom room). Finally, the worse fall/issue occurred in the middle of the night. My grandmother lay on the floor after falling backwards and hitting her head on the corner of a wall. I had a Wyze camera and had saved the footage to the cloud. It showed her laying on the floor for over 30 minutes before someone showed up. When I enquired about this the GM at the time (Deepa Hall) lied and told me via email that it was 10 minutes when someone responded. Thinking she was mistaken, I told her I saw something differently with my camera''s timestamps and she immediately (1) removed the cameras stating it''s a privacy issue (2) Deepa Hall blocked me from coming to visit my grandmother and told all staff I was not to come into her room. After Deepa Hall no longer worked there, another GM Lori Stiff came into the picture. Thinking we would be getting better service after I set up a meeting and explained how they aren''t giving my grandmother showers and had unacceptable response times to residents, Lori Stiff didn''t address or do anything to move the needle and provide at least the service we paid for via the points system. At the end, Lori Stiff then suggested my grandmother needed a higher level of care (due to the fall that that never should have occurred if the caregiver was paying attention instead of on her phone) and ask that we pay more. I was confused as to why we would pay more for care, when we weren''t even receiving the care we agreed to?! Looking back, I wish the sales person (Cindy) was upfront about the availability of caregivers. I spoke with one of the caregivers talking about how understaffed they were. 1 staff person per floor + a floater. Most of the time, they said the floater and 1 other person would be "sick" so they were often working at half staff. One caregiver was so overwhelmed and was going to help out to resident calls during a daily AM staff meeting Deepa Hall set up, and Deepa told them to ignore the pendants and "let them wait". For those looking at Aeigs, just know that you''ll be looking at an upfront fee (non refundable entrance fee: $15k - 25K). This locks you in as once you realize they can''t provide the care they agreed upon due to staffing levels, there''s no recourse for a refund if/ when you leave. For those wondering, I did try another facility not as "high end" and they provided better call button response times because they were appropriately staffed. My advice for those that can afford it, consider having a loved one live with you, it might actually be less expensive w/much better quality of life for them. You can hire CNA''s or HCAs to come to your house for in-home care for the hours you need. It will require patience though and setting boundaries for the family. Best of luck to those looking at this stage in life.
