1. No you only have an agreement, it is has not being performed yet.
2. No
3. You keep it in the closet
4. No need to reply. Or just ask how can I help.
5. You ate being impatient. You behavior on 6/28 is irritating to tenant. They are under a lot of pressure. Don't tell me you ate under pressure too, your pressure is just money, their pressure is becoming homeless.