回复：鑑於您的健康情況,您是否有"法定監護人" (guardian)?

Thanks a lot for the suggestion, you were correct, they do care a complain filed out from the family much more than from a patient. I am already adult, don't have a guardian.

I will complain to her director, my treatment team leader, and the top boss of this facility. I already made up my mind, she has to be fired at least.