回复:职场必学技讨论:如何提高情商,如何提高communication skill?

讲讲我看到的一个老印吧,参加过他的一个电话会议,heated discussion,几个老美向他开炮,一下是发向他的一些炮弹:this is not your job, ...,
I clearly told you we are not going to do it, ..., I think your understanding about the policy is completely wrong, ...This is a waste of my time for this conf call, ...这个老印却能谈笑风生,好比我踩一下你的尾巴,看你叽喳乱叫,我却边笑边谈,最后会议的结果证明,谁先动怒了,谁先激动了,谁就先输了,谁一开始就笑,谁就能笑到最后。这个老印的情商真是让我顶礼膜拜啊!

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