1. Be Calm
2. Understand the person's intentions
3. Get some perspective from others
4. Let the person know where you're coming from.
5. Build rapport
6. Treat the other with respect
7. Focus on what can be acted on
8. Ignore
9. Escalate to a higher authority
Also, look at these links:
1. what to say and what not to say
2.http://www.careerknowhow.com/ask_sue/unfriendly.htm
2. Understand the person's intentions
3. Get some perspective from others
4. Let the person know where you're coming from.
5. Build rapport
6. Treat the other with respect
7. Focus on what can be acted on
8. Ignore
9. Escalate to a higher authority
Also, look at these links:
1. what to say and what not to say
2.http://www.careerknowhow.com/ask_sue/unfriendly.htm