In my company

来源: oops_yz 于 2009-03-05 05:30:10 [] [旧帖] [给我悄悄话] 阅读数 : (194 bytes)

When tier I coulnd't solve the issue, it's esclated to tier II, then tier III.
Tier I are the people with only functional knowledge, tier II and tier III are people with more tech knowledge

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