修车奇遇

I sent my car to an auto shop for repair. They gave me a phone call for diagnostics and cost estimation. When I picked up the car several days later, they claimed the car has been repaired and tested. But after I drove the car for 10 minutes, the same problem happened again. I had to send the car back to their shop. They came up with a new problem of the car and another cost estimation, which I had no choice but to approve. When I came again to pick up the car, they claimed again the car had been repaired and tested on a 15-minute drive. But after I drove the "repaired" car for 10 minutes, the same problem occurred again. I had to send it back again. They came up with another new problem and another cost estimation, which, again, I had no choice but to let them do. Finally after the 3rd repair, the car is running okay now; but I paid for the 3 repairs. 

so my questions are (1) on their service policy, they should have given a written estimation, but I have never received any written estimation. On all the phone estimations, they claimed they found "THE" problem. (2) do I have reason to suspect they mis-diagnosed for the 1st and 2nd attempts of repairing the car, because the identical problems happened within minutes of my driving? (3) For the 1st time and 2nd time I picked up the car, they should have scanned the code and found there were still problems, but the obviously didn't bother to do that , when they said they "tested" the car (4) For the 1st and 2nd repairs, they obviously lied when they said they tested the car, especially for the 2nd time when they said they had done a long 15-min test, because the exactly same problem happened within my 5-minute driving. 

Had the mechanics have any responsibilities (meaning wrong doing) during this process? Also, after I found their repair was unsuccessful the first time, could I have just walked away without paying them? 

所有跟帖： 

• 感觉我自己以前不会修车的时候，在各dealer和garage的眼里就是头上顶着“宰我”两个字的肥羊啊。 -成功的熊- ♂ (0 bytes) () 09/05/2019 postreply 13:38:04

• 站这，还是应该学学懂点车，否则，真是没办法，只能任人宰割。想当初，被换了个o2 sensor bank1 花了695刀。 -dongbeiren56- ♂ (0 bytes) () 09/05/2019 postreply 15:45:18

• 不稀奇，滴乐级别的维修也会有类似的故事。什么完全相同的问题？亮个灯什么的可不见得就是“完全相同的问题”。 -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 13:40:59

• 故障码再现有的需要时间有的则不需要，即使相同的故障码，不同的经验，车系及智商都会有不同的诊断结果，举证说谎的依据是什么呢？ -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 13:50:51

• engine 超热，抖动，熄火，停路上。前两次“修好” 后我没死在高速上算我命大。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:58:05

• 你去修车行修的是-刹车震动？ -man008- ♂ (0 bytes) () 09/05/2019 postreply 13:43:55

• engine 超热，抖动，熄火，停路上。前两次“修好” 后我没死在高速上算我命大 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:58:25

• Engine trouble light有没亮？ -MoonRiverMe- ♂ (367 bytes) () 09/05/2019 postreply 14:15:08

• 灯有亮。前两次“修好”后，上车几分钟就亮灯，抖停在高速上了。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:17:31

• 灯亮了就最好诊断不过了 -MoonRiverMe- ♂ (211 bytes) () 09/05/2019 postreply 15:01:43

• 关键是他们“修好”后竟然没有查一下电脑code，害我险些死这高速上 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 15:49:20

• 我想你误会了.修完车以后把灯灭了,里面的code是旧的错误,要等新问题出来才会有新的code.同样的问题会再出同样的code -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 16:38:11

• No, 就算是Autozone 的话要retrieve trouble code的话 -MoonRiverMe- ♂ (180 bytes) () 09/05/2019 postreply 17:39:45

• 我觉得楼主的意思是修好了以后，修车铺应该再读一次code,而不是读了三个codes 只修一个. -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 22:57:50

• 什么是““修好”后查一下电脑code”？再读一次？ -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 23:03:13

• It’s supposed to be the shop’s responsibility -MoonRiverMe- ♂ (464 bytes) () 09/05/2019 postreply 13:52:52

• 谢谢 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:00:15

• 这个就是麻烦的地方，如果他们说，第一个的确坏了；换了以后，发现第二个也坏了，修了以后才发现，第三个也坏了。 -dongbeiren56- ♂ (159 bytes) () 09/05/2019 postreply 15:56:00

• 你现在还是可以通过信用卡, 拒绝付款。关键是有没有证据证明店家作假。修车像看病, 有时要过程。 -PrimeryColor- ♀ (67 bytes) () 09/05/2019 postreply 13:59:27

• 但是他们第二次说test-drive了15 分钟，可我上车5分钟就旧病复发了，显然是说谎 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:03:54

• 有证据吗? 比如换下的零件, 没有必要, 没有服务就收钱? -PrimeryColor- ♀ (0 bytes) () 09/05/2019 postreply 14:12:07

• 当时没想到留证据，没经验。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:15:44

• 同情一下。 这些黒店, 有经验, 很难抓着。 相信这也是大家不得不diy的原因之一。 -PrimeryColor- ♀ (0 bytes) () 09/05/2019 postreply 17:09:16

• 所以要找一家信譽好的車廠啊 -violinpiano- ♂ (208 bytes) () 09/05/2019 postreply 14:19:11

• 有信誉的不会把话说死的，只是说原因可能是这个，换完没修好也不负责 -xiangbuming- ♂ (0 bytes) () 09/05/2019 postreply 14:22:48

• 信誉好的 没修好也不负责？这信誉来的挺容易啊。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:33:17

• 他们告诉你可能的原因，你可以不修 -xiangbuming- ♂ (0 bytes) () 09/05/2019 postreply 14:53:07

• 不过实际想想，他说可能什么原因，作为一个不懂车的人，可能只能选择修吧。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:20:00

• Looks like a story. What is the maker/kind of car? Dealership? -老金工- ♂ (0 bytes) () 09/05/2019 postreply 15:22:46

• 2009 Toyota Camry -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 15:29:52

• I would not name the dealer here. It's not a dealer, but an auto -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 15:31:39

• 你知道三次修车时他们说的毛病是什么吗？ -fourwaves- ♂ (0 bytes) () 09/05/2019 postreply 15:31:59

• 知道 1 battery wire -水煮蛙- ♀ (56 bytes) () 09/05/2019 postreply 15:45:40

• 你每次花了多少钱 -fourwaves- ♂ (0 bytes) () 09/05/2019 postreply 16:10:44

• 大概 （1) $500， (2) $400， (3) $160 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:18:17

• 这也太多了，你可以去小额法庭告 -fourwaves- ♂ (156 bytes) () 09/05/2019 postreply 16:31:53

• 上哪找修车工人啊，谁会愿意帮忙啊 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:36:49

• 那就不行了，你不懂车讲不过 -fourwaves- ♂ (0 bytes) () 09/05/2019 postreply 16:50:02

• 等大牛來評論 覺得1修的根本文不對題 -violinpiano- ♂ (470 bytes) () 09/05/2019 postreply 18:40:31

• 光修个引擎过热哆嗦到熄火一千都说不上贵吧？没有事实的猜测比在黑夜开枪还没有目的。 -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 19:02:25

• LZ不是已經說了三次的診斷和收費了嗎？ -violinpiano- ♂ (438 bytes) () 09/05/2019 postreply 19:27:26

• 没有最终文字维修收费报告说什么呢？引擎过热和电池接线不搭啊！ -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 19:43:56

• 反正大家也就只能就LZ目前說的給意見 -violinpiano- ♂ (251 bytes) () 09/05/2019 postreply 19:52:53

• 问题是，老问题（亮灯，抖停）马上复发，我怎么知道他们实际干了什么？ -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:21:31

• 典型的misfire -MoonRiverMe- ♂ (0 bytes) () 09/05/2019 postreply 18:47:03

• 如果还没有修好, 你有希望。 到正宗第了去, 花一点钱, 拿到书面诊断。然后把详情写下, 把黑店的诊断和收据一起寄给信用卡公司, -PrimeryColor- ♀ (31 bytes) () 09/05/2019 postreply 17:24:32

• 第三次 修好了。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 17:49:39

• Nothing to lose. Dispute the first two payments. Dishonest busin -PrimeryColor- ♀ (76 bytes) () 09/05/2019 postreply 18:04:20

• 这三个问题之间完全没有联系 -MoonRiverMe- ♂ (441 bytes) () 09/05/2019 postreply 18:34:37

• 都总结好了, 就这样写给卡公司, 除了coolant overheating will not trigger check en -PrimeryColor- ♀ (301 bytes) () 09/05/2019 postreply 18:59:32

• 你的车也许会，他的Camry就不会 -MoonRiverMe- ♂ (0 bytes) () 09/05/2019 postreply 19:34:01

• 你这话值$400哦。 -PrimeryColor- ♀ (0 bytes) () 09/05/2019 postreply 20:26:43

• 没办法，自己心里没数。只有努力找一家浅黑的修车铺 -bushihandyman- ♂ (0 bytes) () 09/05/2019 postreply 17:28:54

• 不好找，心里没数到处都是黑店，心里有数到处都是良心店。 -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 17:38:52

• 呵呵，我去的一家修车铺老板修完了让我看着给，估计给的比他期望值稍多 -bushihandyman- ♂ (0 bytes) () 09/05/2019 postreply 18:07:51