It’s important to get in touch with your lender immediately if you expect to be late or unable to make your monthly mortgage payment. The worst thing you can do, says Bill Halldin, a spokesperson for Bank of America, is to not communicate with your lender.
“We (at Bank of America) want to work with our customers affected by the coronavirus, so please get in touch with us,” Halldin adds.
https://www.cnn.com/2020/03/19/business/bank-of-america-mortgage-loan-deferment/index.html