Confident(自信): "The doctor's confidence gives me confidence."
Empathetic(同情): "The doctor tries to understand what I am feeling and experiencing, physically and emotionally, and communicates that understanding to me."
Humane(人道/体贴): "The doctor is caring, compassionate, and kind."
Personal(人性化): "The doctor is interested in me more than just as a patient, interacts with me, and remembers me as an individual."
Forthright(坦诚): "The doctor tells me what I need to know in plain language and in a forthright manner."
Respectful(尊重): "The doctor takes my input seriously and works with me."
Thorough(细致): "The doctor is conscientious and persistent."
有没有注意到,这里缺了一项最最最最重要的指标 ---- 医术??
文章来源(2006年梅奥诊所的一篇文章):
Patients’ Perspectives on Ideal Physician Behaviors
文中指出,虽然病人在寻找好医生时总是把医术放在第一位,但是大多病人实际上很难准确判断医生的医术和能力。因此,他们往往用这7项指标作为医术的替代指标,来衡量医生的好坏。