Empathy is the capacity to understand or feel what another being is experiencing from
within the other being's frame of reference, i.e., the capacity to place oneself in another's position.
Rude... discourteous or impolite, especially in a deliberate way.
From https://www.linkedin.com/pulse/strength-empathy-ruth-robertson
"Empathy is about connecting to others, seeing them, hearing them- understanding them - It's the art of stepping into the shoes of another person and looking at the world from their perspective. It’s about understanding the thoughts, feelings ideas and beliefs that make up their view of the world and understanding where they are really coming from. In some cases it leads to empathic action- actions that respond to their needs as a result of this connection."
From https://www.linkedin.com/pulse/strength-empathy-ruth-robertson