回复：买床（tempur pedic）的不愉快经历，请大家给出建议

建議您看看這個資料(老貓相信您所購買床墊的store應該有相類似的資料)

http://www.relaxtheback.com/custserv/returns.cfm

特別是這段話


Due to health code limiting the resale of bedding items, pillows, mattress overlays, bed wedges, pillow covers, mattress covers and any other item related to bedding are non-returnable.


原文如下
Due to size, weight or adjustment periods, some items have specific return policies as shown below.

Mattresses:

Tempur-Pedic® fully warranties the return or a one-time Comfort Exchange of their mattresses for a full 90 days after date of purchase. Due to the natural adjustment period, we request that you keep your new Tempur-Pedic® mattress for a full 30 days prior to requesting a return. For questions about set-up or the adjustment period, please contact our Customer Service Department at 1-800-222-5728. If at the end of the adjustment period, you wish to return the mattress, we will arrange for a pick-up upon issuing a Return Authorization Code. Please note that it takes a minimum of 21 business days following your request for refund before pick up of the mattress. For mattress returns: Upon pick up of the mattress, your purchase price will be fully refunded with the exclusion of the initial shipping costs. There is also a manufacturer's retrieval charge of $249.00. For exchanges: The manufacturer’s pick-up fee of $249.00 will apply as well as a separate shipping charge for the mattress to be exchanged.

Adjustable Bed Frames, Foundations and Electric Bases:

Due to shipping and delivery cost considerations, adjustable bed frames, non-adjustable and adjustable (electric) bases are non-returnable.

Bedding:

Due to health code limiting the resale of bedding items, pillows, mattress overlays, bed wedges, pillow covers, mattress covers and any other item related to bedding are non-returnable.

Personal Items:

Personal accessories such as Neck Supports, Handheld massagers, and Aromatherapy/Spa Products are non-returnable.

Miscellaneous:

Clearance/Sale and Seasonal items are final sale and may not be returned or exchanged. Opened DVDs, Videos, Card Decks, and Books may not be returned. Items purchased online cannot be returned at a local Relax The Back franchise

所有跟帖： 

• 老貓辛苦了. -wistara- ♀ (0 bytes) () 12/30/2008 postreply 19:39:39

• 回复：回复：买床（tempur pedic）的不愉快经历，请大家给出建议 -小柯- ♀ (1001 bytes) () 12/30/2008 postreply 19:44:42

• 回复：回复：回复：买床（tempur pedic）的不愉快经历，请大家给出建议 -casinoeye- ♂ (294 bytes) () 12/30/2008 postreply 20:31:08

• if you even dont treat yourself like a god, then nobody will tre -wistara- ♀ (71 bytes) () 12/30/2008 postreply 21:02:45

• 回复：if you even dont treat yourself like a god, then nobody will -casinoeye- ♂ (181 bytes) () 12/30/2008 postreply 21:56:55

• it is not a $$$ issue here. -小柯- ♀ (86 bytes) () 12/31/2008 postreply 10:50:19

• 回复：回复：回复：回复：买床（tempur pedic）的不愉快经历，请大家给出建议 -小柯- ♀ (92 bytes) () 12/31/2008 postreply 10:59:47

• 回复：回复：回复：买床（tempur pedic）的不愉快经历，请大家给出建议 -單身老貓- ♂ (779 bytes) () 12/31/2008 postreply 05:31:16

• 谢谢回答这下清楚了 -小柯- ♀ (26 bytes) () 12/31/2008 postreply 10:45:49

• 去任何一家不熟的店买东西,我们是一定先return policy 的. -MMMMM06- ♀ (140 bytes) () 12/30/2008 postreply 20:22:46

• 我在加拿大买的任何final sale的东西, 小票上都会加盖红章, 或者 -wistara- ♀ (127 bytes) () 12/30/2008 postreply 20:57:18

• 问题是这是一家我们熟悉的店啊．我们从那家买 -小柯- ♀ (112 bytes) () 12/31/2008 postreply 10:56:28

• 回复：问题是这是一家我们熟悉的店啊．我们从那家买 -casinoeye- ♂ (143 bytes) () 12/31/2008 postreply 17:55:34

• 谢谢两位，都辛苦了。 -小柯- ♀ (407 bytes) () 12/30/2008 postreply 20:37:40

• 知道为什么无聊诉讼那么多了，上帝太厉害，错都是别人的 -追债难啊- ♂ (108 bytes) () 12/31/2008 postreply 20:00:19