求建议：我在CHICAGO的装窗经历

我找了WINDOW WORLD CHICAGOLAND (Naperville, IL) 来装窗。

之后约了某天来装， 我在家等， 到下午4：30来电说不能来了， 前面的活没干完。第二次总算来了， 我订带GRID的窗， 他拿来了没有GRID的窗。 他说下次来换SASH就好了。

后来换了个人来换SASH， 应该要换12个， 他带来了11个。 SASH上没有ENERGY的STICKER，也没有产品名字规格的STICKER。几个SASH要么密封条裂开， 要么LOCK有括痕。我质疑产品不是我订的那种， 因为SASH上什么文字也没有。

之后这人没有约， 就拿了上次漏下的一个SASH来了， 换好后就要我签Completion Paper, 他可以向我要FINAL payment。 我说要把该换的全换完我才会签， 然后再付钱。他就威胁说我不签， 他可以把窗拆了， 全拿走。 他MANGER也在电话里这样说。我坚持要全部弄完再签。

过几天那个SALES亲自来了， 在我家赖了一下午不肯走， 要我先签COMPELTION SHEET，然后他会安排从新订SASH， 结果我没给他。 他说窗以装好了， 我该付余款了，任何问题都是WARRANTY的事了。 我说这全是装的问题， 怎么算做WARRANTY的事呢？

然后我每周都打电话问他们何时来换窗， 我好把这事结束， 付掉余款。 结果每次他们都只是搪塞一番， 一点都不 急。 我很奇怪， 结果一查， 他们已经把余款CHARGE 到我卡里了。 卡号是我在第一次付DOWNPAYMENT时给他们的， SALES说, DOWNPAYMENT过后他们电脑会DELETE掉card information. 但他们CHARGE余款是在未经我授权同意的情况下做的。

现在我想 file complaint to attorney general：
1) in the contract, there is $300 extra charge to tear off the old window. The sales explained that the old windows need extra effort to take off. But when I saw their install guy take off the window, it is just the standard take off, no extra work or tear off at all. Can I ask this money back even it is calculated in the contract?
2) credit card company said even I did not authorize the 2nd payment, I cannot press fraud charge to the company because I gave them the card info, and it is just the dispute. Is there anything I can do here?
3) If I need to go to the small claim court, can I ask for compensation for their poor service?
4) In their newpaper ad, it is said '$189 installed for any size window". And my window end up with $460 each. For all the things they promised in the sales presentation - good product, professional installation, life time warranty, etc, I did not get any so far. How can I make this a case?

I typed a lot to seek for help and suggestions, also want to tell everyone in Chicago, don't be fooled by their ads, they have very poor service.

Thank you in advance for your suggestions.

所有跟帖： 

• 回复：求建议：我在CHICAGO的装窗经历 -單身老貓- ♂ (1507 bytes) () 09/19/2008 postreply 15:30:01

• 老猫说得太准确了.平常老百姓的经验:有疑问,不开工. -citygirl08- ♀ (195 bytes) () 09/20/2008 postreply 07:31:03

• you can file a compliant with local "Register of Contractors" fo -yiqi- ♂ (246 bytes) () 09/25/2008 postreply 14:58:36