buy.com购物,rebate被骗,怎么办?

请问老猫和知情大家:
buy.com今年年初上面有ARF的USB卡等,有厂家的rebate.结果rebate寄出不久,也受到了厂家的确认回执(至今在网上还有记录).但是很快厂家宣布倒闭.客服电话无人接听.
发信问buy.com,让等.昨天收到buy.com信,说没办法,只能提供$10的购物卡.
请问,
1, 这种事情有没有相关法律来保护消费者利益(厂家骗钱后宣布倒闭)?
2, 代销商buy.com应该负怎样的责任?
谢谢!
附:代销商来信:

Dear Buy.com Customer,

You recently purchased an item from Buy.com in which Connect 3D offered a manufacturer's rebate. We regret learning that Connect 3D has failed to honor a rebate offered to you.

Reports are circulating that Connect 3D is now insolvent and no longer performing any business functions. We are investigating these reports. Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates. This contractual commitment allows Buy.com to bypass the rebate center and invoice Connect 3D directly on behalf of those affected customers who have contacted us directly.

Buy.com has ted demands to Connect 3D to perform on its contractual obligations...

所有跟帖： 

• 回复：buy.com购物,rebate被骗,怎么办? -單身老貓- ♂ (571 bytes) () 07/10/2007 postreply 09:02:48

• 谢谢老猫 -lili9- ♂ (200 bytes) () 07/10/2007 postreply 09:35:42

• 回复：谢谢老猫 -單身老貓- ♂ (91 bytes) () 07/10/2007 postreply 10:41:40

• 回复：buy.com购物,rebate被骗,怎么办? -ab12cd21- ♀ (7 bytes) () 07/10/2007 postreply 15:16:07