I must say that sometimes law is not that complicated.

You just need to follow the rules.

onewayfurniture.com's website states that "Orders may be canceled anytime before they have shipped." As they have already shipped out your order, you cannot cancel it.

So if you don't want it, you can return it and follow the return policy, which states a shipping charge and 15% restocking fee.

No that "我看了他们的returns policy，我将还要承担退货成本，我觉得不合理。" --- Well, then don't buy it. You cannnot buy something and later say that the return policy is unreasonable. When you buy a merchandise, you accept all the store policies that come with it. Trust me, if you call a lawyer to dispute, no lawyer with the right mind will take your case.


我可以拒收吗？哪就自动退回去了，还需要我承担退货成本吗？--- of course, I hope you are treating onewayfurniture.com as idiots.

When the person sent your the e-mail on cancellation number, that person probably did not check on the status of your order.