跟著下列網站的步驟,提出正式的抗議
http://canadaonline.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=canadaonline&zu=http%3A%2F%2Fconsumerinformation.ca%2Fapp%2Foca%2Fcomplaintcourier%2Findex.do%3Flang%3De
(如果不work,try to do this from this site
http://canadaonline.about.com/od/consumerprotection/a/fedconsorg.htm