回复：请教东芝笔记本事件的法律根据

TOSHIBA 过去几年有好几起 Class Action Law Suite
老猫猜想您指的是这一件(转自cnet)
http://reviews.cnet.com/5208-7587-0.html?forumID=69&threadID=90243&messageID=1014188
基本上这个case base on 2000 年一件相似的案件，相关连接见下
http://www.pcworld.com/news/article/0,aid,103700,00.asp
基本上都是与原产品设计不良和公司拒绝及时回收不良品有关
2000 年的case最终TOSHIBA要赔偿total 2.1billion dollars to consumers.


Toshiba A75-S229 Class Action Suite
There is an identified problem with the Toshiba A75-S229 but Toshiba refuses to acknowledge the problem. The problem has been linked to a static discharge from the user to the Mouse Touch pad, Speaker Grill, and Metal Buttons.

Toshiba refuses that the problem exists, and has screwed most of their users with responses such as this.

Send it in so we can, “Change the Mother Board”, “Change the Hard Drive”, “We do not have the parts we have to order them from the other side of the world”, “We cannot identify a problem with your laptop”, “You have to pay for shipping”, “Its out of warranty”, “There is nothing that we can do for you”.

After sending the Toshiba A75-S229 to get fixed you will find out that as soon as you take it out of the box the laptop starts to crash just as it did before you sent it in. After all this weeks and possibly for some user’s months have been wasted, Money for shipping, Time lost resulting from constant crashing, and overall frustrations.

If you have been experiencing problems with your Toshiba A75-S229 and wish to get your product fixed one way or another, send a message to this e-mail address.

[e-mail]
BE SURE TO INCLUDE.
Name:
Address:
Phone Number:
E-mail:
Toshiba Model Number:
Purchase Price:
Other money lost from problems with the laptop, (cost of your lost time):
Problem experienced:
TOTAL Explanation of problem (this is your experiences MAKE IT LONG!!!):

All personal data will be kept secret. No Spam e-mails will result from sending an e-mail to this address. And only responses concerning the Toshiba A75-S229 Crash problems will be sent to you.

This is the Plan of action.

Form a comprehensive list of people that need this product fixed. Estimating from 20-100+ users. I want to see at least 100 people on this list before I contact Toshiba. If that number is not something that can be reached, then I will submit what I got.

If Toshiba still refuses to make their wrong right, then we will form a class action suite with more then enough evidence to walk all over them.

So if you own a Toshiba A75-S229 and you do not want to be swept under the rug anymore send an e-mail to [e-mail] with all of the information that we need to do this properly.

After you have sent an e-mail to [e-mail] start to get the word out. By posting on forums, newsgroups, mailing lists, Websites, News/radio, Friends, Family, really any means possible just get the word out of what we are doing. Just copy and paste this message to spread the word.

Remember send an e-mail to [e-mail] with your full information, and then get the word out by using this message. Again this is the Information that we need.

Name:
Address:
Phone Number:
E-mail:
Toshiba Model Number:
Purchase Price:
Other money lost from problems with the laptop, (cost of your lost time):
Problem experienced:
TOTAL Explanation of problem (this is your experiences MAKE IT LONG!!!):


Thank you for your time and prompt response, with it we will find a quick resolution.

Have a wonderful day.