修车奇遇

I sent my car to an auto shop for repair. They gave me a phone call for diagnostics and cost estimation. When I picked up the car several days later, they claimed the car has been repaired and tested. But after I drove the car for 10 minutes, the same problem happened again. I had to send the car back to their shop. They came up with a new problem of the car and another cost estimation, which I had no choice but to approve. When I came again to pick up the car, they claimed again the car had been repaired and tested on a 15-minute drive. But after I drove the "repaired" car for 10 minutes, the same problem occurred again. I had to send it back again. They came up with another new problem and another cost estimation, which, again, I had no choice but to let them do. Finally after the 3rd repair, the car is running okay now; but I paid for the 3 repairs. 

so my questions are (1) on their service policy, they should have given a written estimation, but I have never received any written estimation. On all the phone estimations, they claimed they found "THE" problem. (2) do I have reason to suspect they mis-diagnosed for the 1st and 2nd attempts of repairing the car, because the identical problems happened within minutes of my driving? (3) For the 1st time and 2nd time I picked up the car, they should have scanned the code and found there were still problems, but the obviously didn't bother to do that , when they said they "tested" the car (4) For the 1st and 2nd repairs, they obviously lied when they said they tested the car, especially for the 2nd time when they said they had done a long 15-min test, because the exactly same problem happened within my 5-minute driving. 

Had the mechanics have any responsibilities during this process?

所有跟帖： 

• 對方當然有責任，對方的責任是一直修到把問題解決為止... -單身老貓- ♂ (0 bytes) () 09/05/2019 postreply 10:56:48

• 我强烈怀疑他们前两次误诊,因为完全一样的问题立刻重新出现；显然他们对我撒谎；修完没有scan code; 不给我书面estima -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 11:10:52

• 不知道scan code是什么意思.是你车子警告灯亮了而他们没有按code来修,还是你车子有自我检查功能而他们没做? -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 12:09:35

• 我意思是前两次他们修完没有确认是否真的修好了，都没有跑一遍computer scan. -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:27:25

• try small claims court to get your money back -hello2002- ♀ (126 bytes) () 09/05/2019 postreply 11:02:54

• 我去试试。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 11:12:04

• 把你车子的具体问题放到车坦问问, 有的时候车子像人一样,毛病不是一下子能找到的.修车的只会换零件. -jin_yin_hua- ♂ (76 bytes) () 09/05/2019 postreply 11:54:08

• 多年前，我一辆福特野马，拿到福特车行去修，前后6次，最后才修好。先花了600多块换化油器，故障一直没解决，最后换了点火控制组件才 -原上草2017- ♂ (41 bytes) () 09/05/2019 postreply 12:45:12

• 请问 其余五次parts and labor 都给你免费了？这里有什么说法？ -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:07:07

• 只收了第一次的费用。后来的结果完全证明他们误判了故障的原因。花了我600块，40年前的600块，相等于现在多少钱？ -原上草2017- ♂ (125 bytes) () 09/05/2019 postreply 13:36:04

• 那时候的mechanics好诚实，错了就承认。我遇到的那位，硬说他没错。40年前就开车，您是长者。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:46:59

• 老美嘴硬， 没有什么诚实可言。 -keeplooking- ♂ (0 bytes) () 09/05/2019 postreply 14:10:04