fedex 把我的东西邮丢了， 怎么办？

我经常用fedex 邮产品。 我们这行都是用UPS或fedex的。 我八月底邮了一小箱货，因为很近就用了feddex ground. 没想到客户前两天打电话说没收到。一查tracking number, 竟然离开了一个小城市后就没下落了。给 fedex call, they ask me to claim loss $100 because I didn't buy insurance. my product value $8000 due its high precision. My product is not used for person and no one want it. Fedex already spend two days to research but still no clue. I want to write a complain to their CEO or related person to look for product for me more carefully.

any good suggestion? many thanks

所有跟帖： 

• 天!这么贵的东西你也不买保险呀.我也用FEDEX,我们这个INDUSTRY也是用FEDEX的. -pretty_woman2- ♀ (96 bytes) () 10/01/2010 postreply 00:01:43

• 别着急。我在今年4月也遇到过丢货。 -吴萌- ♀ (214 bytes) () 10/01/2010 postreply 06:50:37

• 我们也遇到过两个月以后货从欧洲转了一圈给退回来的情况，在等等消息吧 -依韵- ♀ (0 bytes) () 10/01/2010 postreply 15:05:53

• Thank you for sharing! -pretty_woman2- ♀ (0 bytes) () 10/01/2010 postreply 17:39:24

• 谢谢三位的耐心回答， 心里好受点了 -蓝花瓷- ♀ (0 bytes) () 10/03/2010 postreply 21:43:28