how to deal with negative feedback?

I am a new seller. I have five good feedback and one negative feedback. The buyer told me that the item is broken and she cannot reach me. that's way she gave me negative feedback. In Fact, I didnot receive any email from her until I found the negative feedback. I sent eamil to her and explained to her the situation. I told her that I am willing to refund to her fully if she can remove negative feedback for me. I didnot believe that the item is broken becuase I put that plastic item into a bubble mailer but I am willing to refund to her if she can help me to remove the feedback. My question is: If she is not going to do like that, How I should deal with her?
By the way, I am selling on Amazon.

所有跟帖： 

• 回复：how to deal with negative feedback? -jenna123- ♀ (33 bytes) () 02/10/2009 postreply 14:10:16

• 对国人挺失望的 -jenna123- ♀ (332 bytes) () 02/10/2009 postreply 15:02:15

• 回复：对国人挺失望的 -laily- ♀ (103 bytes) () 02/10/2009 postreply 20:20:41

• 回复：回复：对国人挺失望的 -jenna123- ♀ (88 bytes) () 02/11/2009 postreply 05:21:52

• 回复：回复：回复：对国人挺失望的 -邮件激活- ♀ (180 bytes) () 02/11/2009 postreply 05:57:47

• 拜托你下次发贴对别人客气一点 -jenna123- ♀ (623 bytes) () 02/11/2009 postreply 07:06:37

• 邮件挺热心的 -esther008- ♀ (186 bytes) () 02/11/2009 postreply 11:15:06

• 我们都看穿，一切都是空，只有钱是真。 -凤凰小城- ♂ (0 bytes) () 02/11/2009 postreply 13:09:15

• CO: 邮件挺热心的! 楼主都没写清这故事.建以你开一新的ID, -any_more_left- ♂ (121 bytes) () 02/12/2009 postreply 09:22:00

• 事实是这样的一新的ID, -jenna123- ♀ (682 bytes) () 02/12/2009 postreply 10:56:43

• 哇靠，够写一本小说了 -pzzdm- ♂ (0 bytes) () 02/15/2009 postreply 16:48:46

• 楼主这样的心态不适合做生意。搞点别的吧。 -pzzdm- ♂ (0 bytes) () 02/15/2009 postreply 16:47:09