Provide info to get support

来源: butdie 于 2007-08-18 19:40:37 [] [博客] [旧帖] [给我悄悄话] 阅读数 : (602 bytes)
回答: 回复：yes, I did, it is correct. help me.... 由 winlinux 于 2007-08-18 19:11:44

simply complaining "it doesn't work" won't bring in much help.

provide info like, what happens if I

ping www.google.com
ping 192.168..0.1

whether you can get network in another OS? (to exclude hardware failures)

Look buddy, "doesn't work" is an ambiguous statement. Does it sit on the couch all day long? Does it procrastinate doing the dishes? Does it beg on the street for change? Please be specific! Define 'it' and what it isn't doing. Give us more details so we can help you without needing to ask basic questions like "what's the error message".

所有跟帖： 

• yes, -爱旅游的猪- ♀ 给 爱旅游的猪 发送悄悄话 (460 bytes) () 08/18/2007 postreply 19:55:45

• software problem -butdie- ♂ 给 butdie 发送悄悄话 butdie 的博客首页 (66 bytes) () 08/18/2007 postreply 19:59:46

• it says "unable to connect" -爱旅游的猪- ♀ 给 爱旅游的猪 发送悄悄话 (0 bytes) () 08/18/2007 postreply 20:11:25

• disable all firewalls then. -butdie- ♂ 给 butdie 发送悄悄话 butdie 的博客首页 (99 bytes) () 08/18/2007 postreply 20:13:15

• how to start firefox in safemode? -爱旅游的猪- ♀ 给 爱旅游的猪 发送悄悄话 (0 bytes) () 08/18/2007 postreply 20:19:55

• 回复：disable all firewalls then. -butdie- ♂ 给 butdie 发送悄悄话 butdie 的博客首页 (70 bytes) () 08/18/2007 postreply 20:23:25

• another thought, does firefox use some proxying? -butdie- ♂ 给 butdie 发送悄悄话 butdie 的博客首页 (66 bytes) () 08/18/2007 postreply 20:04:19

• how to diable proxy? i don't see it in Control panel -爱旅游的猪- ♀ 给 爱旅游的猪 发送悄悄话 (25 bytes) () 08/18/2007 postreply 20:13:48

• in firefox preferences -> advanced -> proxies -butdie- ♂ 给 butdie 发送悄悄话 butdie 的博客首页 (0 bytes) () 08/18/2007 postreply 20:15:22

• sorry, sir, I don't see firefox preference? where is it? -爱旅游的猪- ♀ 给 爱旅游的猪 发送悄悄话 (0 bytes) () 08/18/2007 postreply 20:23:28

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