下面是 JD power 解释什么是质量问题。数据当然说明了车主对车的印象和反馈。但和车主的期望值有很大关系。多数人是车价越高,期望值越高。质量问题还包括车本身没问题,但车主觉得车的操作(比如Infotainment system)不容易明白。
2014 Initial Quality Study (IQS) Results
Taken from the Initial Quality Study (IQS), which looks at owner-reported problems in the first 90 days of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction, or where controls or features may work as designed, but are difficult to use or understand.