Francine,
Thanks for your input. Please know that these incidents are absolutely unacceptable to us, and we will take appropriate action concerning the individuals responsible, once a considered process is fully executed. It just takes some time to make sure the results of our actions are comprehensive and accurate.
Sincerely, John K
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My response:
Dear John,
I thank you for your prompt attention. I trust you will continue to hold the highest professional standards at ESPN. Enjoy the weekend!
Best regards,
Francine