基本上所有服务人员都是笑脸相迎 最普遍的第一句话是 How can I help you? Or, what do you need that I can help? 因为这个是邮輪的 selling point. 一定要让乘客感受宾如至归的 warm feeling.
你的 room attendant 会在你进房不久来自我介绍他和他的助手 给你一个卡片 有他的名字和联系方式。
Daily gratuity is going into a pool that is spreaded among all service staff by a ratio, including those you probably never see in open, such as those in the laundry room that prepare the daily fresh towels and countless used table clothes / napkins. Dining room wait staff get the highest portion followed by room attendants.
It is part of their income structure for the 主流邮轮。豪华邮輪的已经包括在船费里 （Oceania 除外）当然豪华邮轮的价格也是主流邮輪的数倍。
