这才搞笑呢,Viator居然取消了我confirmed reservation。

来源: 2022-10-03 19:52:44 [博客] [旧帖] [给我悄悄话] 本文已被阅读:

仅供参考。这是两个月以前就订好的埃及尼罗河游轮,Viator说是11月份旺季调价,直接取消了我的订单。打电话去问,他们说是他们的下家取消,他们也没办法。我和Viator又没个正式合约,连个写review的地方都找不着。好在没在最后一分钟取消。以下是原文。


We are contacting you about you reservations 12345678 because unfortunately, we were just informed that these bookings have been canceled by the tour operator due to high season, the price changed into a special rate. Please note that the available cruise in November as a five star cruise will cost more than the amount you paid in these bookings, which means that the tour operator has increased the cost of this cruise in November, therefore if you are still interested in taking this cruise you would need to rebook under the new price. 
 
We are sincerely sorry for these circumstances and would like to let you know that a full refund for your bookings has been processed and you can expect to receive the refunds to your credit card within 3-10 business days depending upon the bank or card issuer. We appreciate your patience.

If you have any further questions or concerns, please don't hesitate to reach out and we will be more than glad to assist you.
 
Have a great day!