Over seven in 10 Singaporeans surveyed felt that, while SMRT's China bus drivers were wrong to have staged last week's illegal strike, the public transport operator should also bear some responsibility as it did not manage the grievances of the drivers well.
The finding was based on a snap poll conducted by the Government's feedback channel, REACH, which interviewed 313 Singaporeans aged 15 and above.
On questions raised by some that SMRT had been too profit-driven - in the wake of last week's strike as well as the train disruptions over the past year - Mr Kuek did not deny that it is one of the many factors why the company has been plagued with problems. SMRT's working culture needs to change, which will then lead to a rise in service standards, he added.
