对，第一次不行就表明是公司政策。再打电话时要录音，威胁要发正式投诉。

来源: 于 2012-11-16 05:10:56 [旧帖] [给我悄悄话] 本文已被阅读：次

可以这样讲：

Hi,This is Nancy. How may I help you?

Hi,Is your first name spelled as N-A-N-C-Y?

Yes.

Could you please also tell me your last name?

...

I need your help in filing a formal complain to your company and [State Insurance Commissioner]. Our conversation is being recorded.

...