try these,

来源: 于 2006-02-10 09:44:36 [旧帖] [给我悄悄话] 本文已被阅读：次

Check Edit, Preferences.

If you haven't done so, and your ipod is purchased in the past 90 days, call Apple support.

If you've already used your ONE free phone support, check their online tech support at their website.