要疯了,还是EBAY的麻烦

因为EBAY说我不复钱的事,已经和他们折腾几个回合了. 因为我已经寄了,就找到我的银行在网上的存根,用附件寄给了他们,可是他们还是说我的EBAY的帐上钱没有平,我都要晕死了,他们已经犯了错,不改平,自己当然不会变平拉. 而且也不提我寄的电子存根的事,还是纠缠不清. 顺便问附件是不是ATTACHMENT,在美国是不是,怕和那个女人沟通不了. 受不了的女人.
XDJM们,帮我翻译一下这个意思,真怕理解错了.多谢.
I took a look at your account and see that the payment has not been
posted. In order to further investigate this matter, we ask that you
send a copy, front and back, of the paid/cancelled check in question (we
do not accept receipts, carbon copies or bank statements). You may fax
or mail this information to:

eBay Inc.
Customer Accounts - Dept. 840
2145 Hamilton Ave.
San Jose, CA 95125

fax: [phone]

This in no way disputes the fact that payment was sent or that it was
received/cashed. We request this information so that we may retrieve
deposit dates and/or other information to help research and correct the
problem.