F4 Reopen case付费问题

8老师，您好。表姐一家申请F4，NVC这边因为疫情，过了一年的有效期，所以要reopen case. 请的律师不干活，只好找我帮忙。我六月的时候在网上发了inquiry, 前两天总算收到回复了。

Thank you for telling us you want to pursue your visa application. We will update your case record.

Since you did not contact us for more than one year, you must repay any fees you already paid. Please allow up to 48 hours before trying to submit your repayment.

我进CEAC一看，当时页面是这样的

我点pay now进去看到那个Select是grayed out, 没法选。我想有可能是email里说的要等48小时。

 

我昨天再进去看，结果变成这样了。反而退步了？

 

请问这情况是什么意思呢？