Is she a receptionist or IO? An IO may be able to send a service request directly to the SC where your petition is pending.
Sample Letter for your reference
回复:InfoPass 归来,被告知需要自己联系TSC
所有跟帖:
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                    回复:回复:InfoPass 归来,被告知需要自己联系TSC
                     -luckyGC- 
                    ♂                    
                        
                    
                                                            
                    
                    
                                        
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                        10/07/2008 postreply
                                                19:58:26