How to Check the status of Name Check?

Anybody know how can I check the status of name check? Should I contact TSC or the local FBI office for this information?

I followed the steps by calling
1-800-375-5283---select 1—select 2—select 2—select 6—select 1

—enter your SRC (receipt) number—select 1—select 1

—select 3—and select 4 to speak to a NSC representative.

All I got from the representative is we don’t have any information about the status of your name check… :(