美国病人眼中良医的七大特点：

Confident（自信）: "The doctor's confidence gives me confidence."

Empathetic（同情）: "The doctor tries to understand what I am feeling and experiencing, physically and emotionally, and communicates that understanding to me."

Humane（人道/体贴）: "The doctor is caring, compassionate, and kind."

Personal（人性化）: "The doctor is interested in me more than just as a patient, interacts with me, and remembers me as an individual."

Forthright（坦诚）: "The doctor tells me what I need to know in plain language and in a forthright manner."

Respectful（尊重）: "The doctor takes my input seriously and works with me."

Thorough（细致）: "The doctor is conscientious and persistent."

有没有注意到，这里缺了一项最最最最重要的指标 ---- 医术？？

 

文章来源（2006年梅奥诊所的一篇文章）：

Patients’ Perspectives on Ideal Physician Behaviors

文中指出，虽然病人在寻找好医生时总是把医术放在第一位，但是大多病人实际上很难准确判断医生的医术和能力。因此，他们往往用这7项指标作为医术的替代指标，来衡量医生的好坏。