回复：正好看到一个ted talk关于如何正确地说话

普通人常会犯的错误。
www.ted.com/talks/julian_treasure_how_to_speak_so_that_people_want_to_listen
the seven deadly sins of speaking (not to do):

1) Gossips 
2) Judging 
3) Negativity 
4) Complaining 
5) Excuses 
6) Lying 
7) Dogmatism

However apply HAIL - Honesty, Authenticity, Integrity, Love.

It is also how you say it : Register, timbre, prosody, pace, pitch, volume.

At the end it is about creating, delivery, receiving in the right time and space.