Toshiba 笔记本的重起问题

我刚买了一个TOSHIBA Sattlite Notebook.
回来后我先把里面几个AOL和ATT的东西给uninstal了， 然后
又装了几个软件如RealPlayer One, Microsoft office, etc.

But then I found that whenever I tried to restart after installing a new software, the computer will be unresponsive, thus I have to turn it off by myself and turn it on again.
But if I just want to restart, it will work.

Could anyone please give me some advice on what is going on? Thanks a lot.

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