try these:

来源: 于 2006-06-07 18:33:04 [博客] [旧帖] [给我悄悄话] 本文已被阅读：次

http://support.microsoft.com/?id=836683

http://support.microsoft.com/?kbid=829786

You can also email MS for help, for free.

如果从新安装XP, "会"电脑的文件消掉, unless you back up first.