最近本人失业在家有人介绍一份工作，马上要面试，我有五年国内网络公司网页制作经验。但这家老牌IT公司的Services Coordinator 职位我一点经验也没有。但介绍人说他老板看了我的简历说可以面试没有经验可以培训。所以我想问一问这里的高人什么是： CIRATs, RCA DBs, MS Office or Lotus Suite, eESM, Maximo, Remedy, Impact, HP OpenView, HP Service Center, CPMA, Peregrin？？在哪可以找到这些学习的软件？谢谢好心人
这里是他们的要求：
| Required |
- At least 2 years experience in Problem mgmt and/or change mgmt process, reporting and oversight.
- At least 2 years experience in At least one or more of the following: problem or change mgmt tools, CIRATs, RCA DBs, MS Office or Lotus Suite, eESM, Maximo, Remedy, Impact, HP OpenView, HP Service Center, CPMA, Peregrin. .
- Basic knowledge in process architect or process design writing
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| Preferred |
- Associate's Degree/College Diploma in Information Technology
- At least 3 years experience in Problem mgmt and/or change mgmt process, reporting and oversight.
- At least 3 years experience in At least one or more of the following: problem or change mgmt tools, CIRATs, RCA DBs, MS Office or Lotus Suite, eESM, Maximo, Remedy, Impact, HP OpenView, HP Service Center, CPMA, Peregrin. .
- At least 1 year experience in process architect or process design writing
- Basic knowledge in Lean Methodologies
- Basic knowledge in Maximo tool
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