Are you assertive - or aggressive? (ZT)

Too often, people who think they're acting assertively are really acting aggressively. The mistake is often accidental. In reality, such people are simply trying to get their needs met, but a huge gap differentiates the two behaviors and a mix-up can bring unintended consequences.

Read on at:

http://www.management-issues.com/2006/5/25/opinion/are-you-assertive-or-aggressive.asp