这家公司的真正嘴脸要到你取消服务的时候才真正显现。加入的时候服务态度热情的一塌糊涂，通话质量一般，对于网络电话，倒是也不能有更高要求。但一旦你有退出计划的想法，italkbb会想尽一切办法阻挠你退出，那架势真的是死缠烂打。最后的最后，如果你还是坚持要走，ok，把adapter原样退回，这里大家要注意，要求的是“原样”，具体要求如下，否则，认倒霉吧，$60大刀的拿来。
Please mail back iTalkBB’s phone adapter in its original condition including, all packing materials with bar codes in tact, all parts and accessories, documentation and manuals and all other items originally received within fifteen (15) days of service termination.
No refunds will be made to customer until iTalkBB receives the returned Equipment. If iTalkBB does not receive the returned equipment after fifteen (15) days, a $59.99 Equipment Fee will be charged to Customer's credit card, or we may turn your account over to a collection agency.
italkbb这样的做法也不难理解，海外华人现在的规模，一个人砍上这么一刀，也是一大笔非主营性收入了。考虑这家电话公司的xdjm，三思，再三思！
想进一步了解的话，可以看看这里的review
http://www.whichvoip.com/voip/user_reviews/italkbb-voip-review.php?page=1&mode=
Reviewers Comments:
Terrible, repeat, terrible customer service. Extremely lacking if you need service in English. In fact, it seemed that they were more focussed on making you sign up for higher/more expensive plans rather than focussing on making the current plan work. Lots of hidden fees including the shipping & handling of the equipment, the fact that they charged 2x months at once rather than once per month (considering it's a monthly plan). Generally speaking, it was obvious the service reps (who were hard to get to on the automated service line) were on commission sales rather than service. They were constantly asking me why I wanted to do something and why I didn't do another more expensive way. When I finally had enough and wished to close the account, I was repeatedly hounded to reconsider, and they completely disregarded the fact that I actually had no further need for the phone service (I was moving AND disconnecting my internet!). I would NEVER recommend this company to anyone!
